Appointment details
We record your name, contact details, vehicle information, requested work, and appointment time.
Privacy policy / North Star Vehicle Service
Your information stays in your hands.
North Star Vehicle Service uses the details you share to arrange vehicle service, answer questions, and keep clear records of your appointment. This policy explains what we collect, why we use it, and the choices available to you.
Explore the policy
How this policy works
This policy applies when you contact North Star Vehicle Service, request an appointment, visit our website, or receive service from our Winnipeg location. It covers customer information held by the business and explains the practical steps we take when handling it.
Service conversations
Messages and call notes help our team answer your question and follow up on the work discussed.
Repair records
Invoices, inspection results, and maintenance history support accurate vehicle service records.
Site protection
Basic technical information may be used to keep forms, pages, and account interactions secure.
What we collect and why
The information we receive depends on how you interact with the shop. Sharing extra details is your choice, though some appointment fields are needed before we can confirm a booking.
You provide details
Forms, email, phone calls, and in-person visits may include your name, phone number, email address, vehicle details, and service request.
We use them for service
We use those details to schedule work, prepare estimates, respond to you, process payment, and maintain the vehicle record.
We protect the record
Access is limited to people who need the information for shop operations, customer support, accounting, or required business administration.
Cookies and technical information
Our website may receive browser, device, page-use, and security information needed to operate the site and understand basic traffic patterns. Browser settings can limit cookies. If an outside service helps with hosting, scheduling, payments, or communications, it may process information only for that business purpose under its own terms.
You can ask for clarity
You may ask what information we hold about you, request a correction, or ask about how a record is being used. We may need to verify your identity before discussing a customer record.
Request access
Ask for a description or copy of personal information connected with your service history.
Request a correction
Point out inaccurate contact details or vehicle information so we can review the record.
Change communications
Tell us if you no longer want service reminders or other optional messages from the shop.
Questions about your information?
Send a privacy request to North Star Vehicle Service. Include enough detail for us to locate the right customer record. Please do not put payment card numbers or other sensitive financial details in the form.
Phone
Response timing
We review requests during normal shop hours and may confirm details before responding.
Send a request
North Star Vehicle Service564 Elm Street
Winnipeg, Manitoba
R3M 3M4, Canada